Frequently Asked Questions 

 Q1: Will Waitley batteries work with my original tools and chargers? 

A: Yes. All Waitley products are manufactured to match original OEM specifications and undergo strict quality testing to deliver reliable compatibility with your existing power tools and chargers.

 Q2: What is the 18-Month Official Warranty policy? 

A: Orders placed directly on our official website enjoy an exclusive 18-Month Official Warranty (12-Month standard + 6-Month web bonus). If you encounter any quality issues under normal use, we provide a hassle-free replacement.

 Q3: How long does shipping take, and is it free? 

A: We offer Free Express Shipping on all orders over $49. Orders are typically processed within 1–2 business days and delivered within 3–7 business days.

 Q4: What is your policy for defective or non-working items? 

A: Your satisfaction and safety are our top priorities. All Waitley products are backed by our 30-day quality protection. If your item arrives damaged, defective, or fails to work with compatible tools, contact support@waitley.net for prompt replacement or return assistance.

 Q5: How can I contact customer support if I need help? 

A: You can fill out the form right here or email our support team directly at support@waitley.net. We respond to all inquiries within 24 business hours.

 Still Have Questions? 

Can't find what you're looking for? Leave us a message and our support team will get back to you within 24 hours.

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J
Jimmy L.

Absolute best replacement battery ever