Thank you for choosing waitley. We are committed to providing reliable and efficient shipping services for our customers.

Orders are generally fulfilled from our U.S.-based fulfillment centers when inventory is available. In certain circumstances, including temporary inventory shortages, product availability, destination requirements, or transportation restrictions, an order may be fulfilled from our international fulfillment facility in Shenzhen, China.

1. Shipping Within the United States

We currently offer shipping to addresses within the United States.

U.S. Warehouse Fulfillment

When the ordered product is available at one of our U.S. fulfillment centers, we generally prioritize domestic fulfillment.

Processing Time: 1–2 business days
Estimated Transit Time: 3–5 business days
Estimated Total Delivery Time: 4–7 business days

Orders may be shipped using carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Other qualified delivery carriers

The fulfillment location and carrier may vary depending on inventory availability, delivery address, package size and weight, product characteristics, and carrier service availability.

2. International Fulfillment

If a product is temporarily unavailable at our U.S. fulfillment centers, or if an order cannot reasonably be fulfilled domestically due to inventory or transportation requirements, we may fulfill the order from our international fulfillment facility in Shenzhen, China.

In such cases, we will select an appropriate international shipping service based on the product, package specifications, destination, and applicable transportation requirements.

International Shipping

Processing Time: Typically 1–2 business days
Estimated Transit Time: Approximately 10–25 business days

Delivery times may vary depending on the shipping service selected, destination, customs processing, carrier operations, holidays, weather, and other circumstances beyond our reasonable control.

3. Battery Shipping Requirements

Because our products may contain lithium-ion batteries, shipping methods and carriers may be subject to applicable transportation and safety requirements.

Certain battery products may have transportation restrictions based on battery specifications, package configuration, destination, carrier requirements, or applicable regulations.

For this reason, we may select or change the shipping method or carrier when necessary to comply with applicable transportation requirements and to ensure the safe transportation of the product.

These requirements may result in a different shipping method or delivery time than initially expected.

4. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders are not normally processed on weekends or U.S. federal holidays.

Orders placed during major promotions, holidays, or periods of unusually high demand may require additional processing time.

If additional processing time is required, we will make reasonable efforts to notify you.

5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Tracking information may take some time to become active after the package has been handed over to the carrier.

You can use the tracking information provided in your shipping confirmation email to monitor the progress of your shipment.

6. Estimated Delivery Times

All delivery times provided on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may be affected by:

• Carrier delays
• Severe weather
• Public holidays
• Customs clearance
• Transportation restrictions
• High shipping volumes
• Incorrect or incomplete shipping information
• Other circumstances beyond our reasonable control

We recommend allowing additional time during major holidays and peak shipping periods.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at waitleypower@outlook.com.

We will make reasonable efforts to update the shipping address before fulfillment begins, but we cannot guarantee that an address change can be made after the order has entered the fulfillment or shipping process.

We are not responsible for delays, additional shipping costs, or delivery failures resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

8. Lost, Damaged, or Undelivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the applicable carrier.

If your package appears to be lost, damaged, or significantly delayed, please contact us at waitleypower@outlook.com with your order number and tracking information.

We will make reasonable efforts to work with the applicable carrier and assist you in resolving the issue.

9. Customs and Import Requirements

For orders fulfilled from outside the United States, shipments may be subject to customs procedures, import requirements, or other applicable regulations.

Customers may be responsible for customs duties, taxes, or other charges imposed by the destination country or applicable authorities, unless otherwise stated at checkout.

Customs processing times are outside our control and may affect the estimated delivery time.

10. Shipping Delays and Order Cancellation

If we become aware that an order cannot be shipped within the applicable time period stated at the time of purchase, we will provide appropriate notice and, where required, offer the customer the option to accept the delay or cancel the order and receive a refund.

We will make reasonable efforts to provide accurate shipping estimates and keep customers informed of material shipping delays.

11. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Email: waitleypower@outlook.com