Return & Refund Policy
Thank you for choosing Waitley. If you are not satisfied with your purchase, we’re here to help.
This policy explains when you can return a product and how refunds are handled.
1. 30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible:
- Product must be unused, uninstalled, and in resalable condition
- Original packaging and accessories included (if applicable)
- Return must be approved by Waitley before shipping back
- Proof of purchase may be required
⚠️ Do not send any product back without return authorization.
2. What Can Be Returned
We accept returns for:
- Change of mind
- Wrong item ordered
- Compatibility issues (customer selection error)
- Unwanted products
In these cases:
- Customer is responsible for return shipping
- Original shipping fee is non-refundable
- Refund may be adjusted after inspection if needed
3. Damaged, Defective, or Wrong Items
If your order arrives:
- Damaged
- Defective
- Incorrect
Please contact us with your order number and photos/videos.
We will offer one of the following:
- Replacement
- Refund
- Other appropriate solution
If the issue is confirmed as a product defect, it may be handled under our 24-Month Warranty Policy.
4. Warranty vs Return
- 30-day return = change of mind / ordering issues
- 24-month warranty = product quality issues after use
Warranty claims are handled separately. Please contact us before returning any suspected warranty item.
5. Return Shipping
- Customer-caused returns → customer pays return shipping
- Waitley-related issues → we may provide prepaid label or cover cost
Final arrangement will be confirmed before return.
6. Refunds
Once the returned item is received and inspected:
- Refund will be issued to original payment method
- Shipping fees are generally non-refundable
- Refund time depends on your payment provider
Partial refunds may apply if the product is used, damaged, or missing parts.
7. Order Cancellation
Orders can be cancelled before shipment.
Once shipped, cancellation is no longer possible. You may request a return after delivery.
8. Lithium-Ion Battery Returns
Because our products include lithium-ion batteries:
⚠️ Do not return batteries without contacting us first.
We will provide specific instructions based on safety and shipping requirements.
9. Exchanges
Exchanges may be offered depending on stock availability. If not available, we may offer a refund.