Privacy policy

Last Updated: September 3, 2026

At Waitley, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from waitley.net.

This Privacy Policy explains what personal information we collect, how we use it, how we share it, how we protect it, and the privacy choices and rights available to you.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of personal information depending on how you interact with our Website.

1.1 Information You Provide to Us

When you browse our Website, create an account, place an order, contact us, subscribe to marketing communications, submit a review, or otherwise interact with us, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Product information
• Customer service communications
• Account information, if you create an account
• Information you provide when submitting a review or feedback
• Information you provide when contacting us

We only request information that is reasonably necessary for the relevant business purpose.

1.2 Payment Information

When you make a purchase, your payment information is generally processed by third-party payment providers.

Depending on the payment methods available at checkout, payment providers may collect and process information necessary to authorize and complete your transaction.

We generally do not receive or store your complete payment card number or payment account password. Payment providers process payment information according to their own privacy policies, security practices, and applicable legal requirements.

1.3 Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Referring website or URL
• Pages viewed
• Products viewed
• Time spent on pages
• Website interactions
• Approximate geographic location
• Date and time of access
• Cookie and advertising identifiers
• Other technical and usage information

This information may be collected through cookies, pixels, tags, log files, analytics technologies, and similar technologies.

2. How We Use Your Information

We may use the information we collect for the following purposes:

2.1 Processing and Fulfilling Orders

We use your information to:

• Process and confirm your orders
• Process payments
• Ship products to you
• Provide order confirmations and shipping updates
• Process returns, refunds, exchanges, and warranty claims
• Provide customer service
• Communicate with you about your orders

2.2 Website Operations and Improvement

We may use information to:

• Operate and maintain our Website
• Improve Website functionality
• Personalize your shopping experience
• Understand how customers use our Website
• Troubleshoot technical problems
• Improve our products and services
  
• Maintain Website security and performance

2.3 Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails
• Provide information about products, promotions, and special offers
• Measure advertising effectiveness
• Show relevant advertisements
• Create advertising audiences
• Measure conversions
• Analyze customer and Website behavior

You may unsubscribe from promotional marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

2.4 Security and Fraud Prevention

We may use information to:

• Detect and prevent fraud
• Protect our Website and customers
• Identify suspicious or unauthorized activity
• Prevent abuse of our services
• Protect our legal rights

2.5 Legal and Compliance Purposes

We may use or disclose information when reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Enforce our terms and policies
• Protect our rights, property, or safety
• Investigate potential violations or fraud
• Resolve disputes

3. How We Share Your Information

We may share personal information with third parties when reasonably necessary to operate our business, provide services to you, process transactions, fulfill orders, operate our Website, provide customer support, perform analytics, or provide advertising and marketing services.

We do not sell personal information for monetary consideration.

However, certain advertising, analytics, cookies, pixels, or similar technologies may constitute "sharing" of personal information or targeted advertising under certain privacy laws, depending on how those technologies and services are configured.

3.1 Shopify

Our online store is powered by Shopify.

Shopify may process information necessary to operate our online store, including information relating to orders, customers, payments, Website activity, and other interactions with our store.

Shopify may also process information in connection with services and features that support analytics, advertising, personalization, security, and other commerce functions.

3.2 Payment Providers

We may share information necessary to process transactions with payment service providers made available through our Website.

These providers may process information such as:

• Name
• Billing information
• Shipping information
• Transaction information
• Payment information
• Fraud-prevention information

Payment providers process information according to their own privacy policies and applicable legal requirements.

3.3 Shipping and Fulfillment Providers

We may share information necessary to fulfill and deliver your order with:

• Shipping carriers
• Warehouses
• Fulfillment providers
• Logistics providers
• Delivery service providers

This information may include your name, shipping address, phone number, order details, and tracking information.

3.4 Analytics Providers

We may use analytics services, such as Google Analytics and similar services, to understand how visitors interact with our Website and to improve our products and services.

These services may collect information such as:

• Device information
• IP address or approximate location
• Website activity
• Referring pages
• Browser information
• Interaction data
• Cookie or advertising identifiers

Analytics providers may use cookies or similar technologies.

3.5 Advertising and Marketing Providers

We may use third-party advertising and marketing services, including Google, Meta, and other advertising platforms or service providers.

These providers may process certain information, such as:

• Device identifiers
• Cookie identifiers
• Website activity
• Advertising interactions
• Approximate location
• Purchase or conversion information

These technologies may be used to:

• Measure advertising performance
• Measure conversions
• Provide relevant advertising
• Create or measure advertising audiences
• Improve advertising effectiveness

Depending on applicable law and how these services are configured, these activities may constitute targeted advertising or the "sharing" of personal information.

Where required by applicable law, we will provide appropriate consent and/or opt-out mechanisms.

3.6 Service Providers

We may share information with companies that provide services on our behalf, such as:

• Website hosting
• Customer support
• Email delivery
• Information technology
• Fraud prevention
• Data analysis
• Marketing services
• Order fulfillment
• Shipping and logistics

These service providers are generally permitted to use personal information only as necessary to provide services to us and as otherwise permitted by applicable law.

3.7 Legal Requirements

We may disclose personal information when we believe disclosure is reasonably necessary to:

• Comply with applicable law
• Respond to a valid legal process
• Protect our rights or property
• Protect the safety of our customers or others
• Investigate fraud, security issues, or unlawful activity

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate, secure, analyze, and improve our Website.

Cookies are small text files stored on your device that help websites remember information about your visit.

We may use cookies for purposes including:

Essential Cookies

These cookies are necessary for basic Website functions, such as:

• Shopping cart functionality
• Checkout
• Account login
• Security
• Session management

Analytics Cookies

These cookies help us understand how visitors use our Website and help us improve our services.

Advertising Cookies

These cookies may be used to:

• Measure advertising performance
• Understand conversions
• Provide relevant advertisements
• Build advertising audiences
• Support targeted advertising

You can control certain cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

Where required by applicable law, we may provide a cookie consent or preference management mechanism.

5. Your Privacy Choices and Opt-Out Rights

Depending on where you live and applicable law, you may have the right to control certain uses of your personal information.

If applicable, you may opt out of certain uses of your personal information for targeted advertising or the sale or sharing of personal information by using our Your Privacy Choices page.

This page provides available privacy choices for data sharing and targeted advertising.

Where applicable, we also honor legally recognized opt-out preference signals, including the Global Privacy Control (GPC), in accordance with applicable law.

You may also unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Opting out of targeted advertising, sale, or sharing does not necessarily prevent us from using information that is necessary to provide products or services you request, process transactions, maintain security, comply with law, or perform other uses permitted by applicable law.

6. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, or applications.

These third parties may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you access through our Website.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Managing warranties and returns
• Maintaining business and financial records
• Preventing fraud and security issues
• Resolving disputes
• Complying with legal and regulatory requirements

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment information is processed through third-party payment providers that maintain their own security controls and compliance obligations.

However, no method of transmission over the Internet or method of electronic storage is completely secure.Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to know what personal information we collect and how it is used
• The right to access your personal information
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information
• The right to request information about how personal information is collected, used, disclosed, or shared
• The right to opt out of certain sale or sharing of personal information
• The right to opt out of certain targeted advertising
• The right to limit certain uses or disclosures of sensitive personal information, where applicable
• The right to withdraw consent where processing is based on consent
• The right to appeal certain privacy-related decisions, where applicable
• The right to exercise applicable privacy rights without unlawful discrimination
  

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy request, please contact us using the contact information in Section 16 of this Privacy Policy.

If required by applicable law, we may need to verify your identity before processing certain requests.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended by applicable California privacy laws.

Depending on the circumstances, California residents may have the right to:

• Know what personal information we collect, use, disclose, or otherwise process
• Request access to certain personal information
• Request deletion of certain personal information
• Request correction of inaccurate personal information
• Opt out of certain sales or sharing of personal information
• Opt out of certain targeted advertising
• Limit certain uses of sensitive personal information where applicable
• Receive equal treatment for exercising privacy rights

Categories of Personal Information We May Collect

Depending on how you interact with our Website, we may collect categories of personal information including:

 

Sources of Personal Information

We may collect personal information from:

• You directly
• Your browser or device
• Cookies and similar technologies
• Shopify and service providers
• Payment providers
• Shipping and fulfillment providers
• Analytics providers
• Advertising and marketing platforms
• Other third parties where permitted by law

Purposes for Collection

We may collect and use personal information for the purposes described in Section 2, including:

• Providing products and services
• Processing transactions
• Shipping and fulfillment
• Customer support
• Website operation
• Analytics
• Advertising and marketing
• Security and fraud prevention
• Legal and compliance purposes

Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration.

However, certain online advertising, analytics, or tracking activities may constitute “sharing” of personal information or targeted advertising under applicable privacy laws, depending on how these services are configured.

Where applicable, California residents may opt out of the sale or sharing of their personal information, including certain targeted advertising activities, by using our Your Privacy Choices page.

We also honor applicable opt-out preference signals, including Global Privacy Control (GPC), as required by applicable law.

You may also Contact us to exercise applicable California privacy rights.

We will not discriminate against you for exercising privacy rights provided by applicable law.

11. Email Marketing

If you subscribe to our marketing communications, we may send you emails about:

• New products
• Promotions
• Special offers
• Product updates
• Company news

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email.

Please note that even if you unsubscribe from marketing communications, we may still send you transactional or service-related communications, such as:

• Order confirmations
• Shipping notifications
• Refund confirmations
• Warranty communications
• Important service announcements

12. Children's Privacy

Our Website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Where applicable law requires additional protections for individuals under the age of 16, we will comply with those requirements.

If you believe that a child has provided personal information to us, please contact us at:
support@waitley.net

13. International Data Transfers

Because we operate an online store and work with service providers in different countries, your personal information may be processed in countries other than the country in which you live.

For example, your information may be processed by Shopify, payment providers, shipping partners, fulfillment providers, analytics providers, advertising providers, or other service providers located in different countries.

Data protection laws in those countries may differ from those in your home country.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

14. Global Privacy Control and Other Privacy Signals

Some browsers and browser extensions may provide privacy preference signals, including Global Privacy Control (GPC).

Where required by applicable law, we will recognize and process legally recognized opt-out preference signals in accordance with applicable requirements.

Our Your Privacy Choices page also provides an available mechanism for exercising applicable opt-out rights.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technologies, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

Brand: WAITLEY
Website: waitley.net
Email: support@waitley.net

For privacy-related requests, please include enough information for us to understand and process your request.

We may request additional information to verify your identity before completing certain requests, where permitted or required by applicable law.