Refund policy

Thank you for choosing Waitley. If you are not satisfied with your purchase, we’re here to help.

This policy explains when you can return a product and how refunds are handled.

1. 30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible:

• Product must be unused, uninstalled, and in resalable condition
• Original packaging and accessories included (if applicable)
• Return must be approved by Waitley before shipping back
• Proof of purchase may be required

⚠️ Do not send any product back without return authorization.

2. What Can Be Returned

We accept returns for:

• Change of mind
• Wrong item ordered
• Compatibility issues (customer selection error)
• Unwanted products

In these cases:

• Customer is responsible for return shipping
• Original shipping fee is non-refundable
• Refund may be adjusted after inspection if needed

3. Damaged, Defective, or Wrong Items

If your order arrives:

• Damaged
• Defective
• Incorrect

Please contact us with your order number and photos/videos.

We will offer one of the following:

• Replacement
• Refund
• Other appropriate solution

If the issue is confirmed as a product defect, it may be handled under our 24-Month Warranty Policy.

4. Warranty vs Return

• 30-day return = change of mind / ordering issues
• 24-month warranty = product quality issues after use

Warranty claims are handled separately. Please contact us before returning any suspected warranty item.

5. Return Shipping

• Customer-caused returns → customer pays return shipping
• Waitley-related issues → we may provide prepaid label or cover cost

Final arrangement will be confirmed before return.

6. Refunds

Once the returned item is received and inspected, we will notify you whether your refund has been approved or rejected. If approved, the refund will be issued to your original payment method within 5 business days.

Original shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Please note that your bank or payment provider may require additional time to process and post the refund to your account after we issue it.

Partial refunds may apply if the returned product shows signs of use, damage, or missing parts, where permitted by applicable law and our return policy.

7. Order Cancellation

Orders can be cancelled before shipment.

Once shipped, cancellation is no longer possible. You may request a return after delivery.

8. Lithium-Ion Battery Returns

Because our products include lithium-ion batteries:

⚠️ Do not return batteries without contacting us first.

We will provide specific instructions based on safety and shipping requirements.

9. Exchanges

Exchanges may be offered depending on stock availability. If not available, we may offer a refund.

10. Contact Us

Email: waitleypower@outlook.com
Website: www.waitley.com