Frequently Asked Questions 

 Q1: Will Waitley batteries work with my original tools and chargers? 

A: Yes. All Waitley products are manufactured to match original OEM specifications and undergo strict quality testing to deliver reliable compatibility with your existing power tools and chargers.

 Q2: What is the 18-Month Official Warranty policy? 

A: Orders placed directly on our official website enjoy an exclusive 18-Month Official Warranty (12-Month standard + 6-Month web bonus). If you encounter any quality issues under normal use, we provide a hassle-free replacement.

 Q3: How long does shipping take, and is it free? 

A: We offer Free Express Shipping on all orders over $49. Orders are typically processed within 1–2 business days and delivered within 4–7 business days.

 Q4: What is your 30-day return policy? 

A: We accept eligible return requests within 30 days of delivery. Items must be unused and uninstalled, and prior return authorization is required before sending any item back.

If you ordered the wrong battery model or selected an incompatible product, return shipping costs are the customer's responsibility.

For full details, please visit our Return Policy page.

 Q5:  What if my battery is defective or doesn't work properly? 

A: If your battery has a performance issue or stops working properly, please contact our customer support team.

We'll help troubleshoot the issue and review the appropriate solution under our warranty policy. Depending on the issue and applicable policy terms, a replacement or other resolution may be available.

 Q6: How can I contact customer support if I need help? 

A: You can fill out the form right here or email our support team directly at support@waitley.net. We respond to all inquiries within 24 business hours.

 Still Have Questions? 

Can't find what you're looking for? Leave us a message and our support team will get back to you within 24 hours.

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J
Jimmy L.

Absolute best replacement battery ever